One-click shipment
Create Shiprocket orders directly from Wendesk CRM with auto-filled recipient details.
Live
Shiprocket
India's largest multi-carrier shipping platform — ship orders from your CRM. Shiprocket aggregates 25+ courier partners to offer Indian e-commerce sellers the best rates and coverage. Connect to Wendesk to create shipments, print labels and track deliveries directly from CRM order records.
Free to use1.0K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Shiprocket
Capabilities your team gets when Shiprocket is wired into Wendesk.
AWB tracking
Track shipment status with real-time delivery updates synced back to the CRM.
WhatsApp tracking alerts
Auto-send tracking links to customers via WhatsApp when shipment is created.
Setup
How to connect Shiprocket
Typically completes in under 5 minutes. No engineering required.
- 1
Create Shiprocket account
Sign up at shiprocket.in and verify your seller account.
- 2
Get API credentials
In Shiprocket dashboard go to Settings → API → generate email+password API token.
- 3
Connect in Wendesk
App Store → Shiprocket → enter your Shiprocket email and password.
- 4
Map order stages
Configure which CRM order status triggers a shipment creation in Shiprocket.
Plans
Available on these plans
Activate Shiprocket on any of the plans below.
BaseStarterGrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Shiprocket on Wendesk.
What does the Shiprocket integration do for Wendesk users?
It automatically creates Shiprocket shipments for marketplace orders, checks courier serviceability for the delivery pincode, tracks order status, and updates the Wendesk order record.
How many pincodes does Shiprocket cover in India?
Shiprocket covers 19,000+ unique pincodes across India with 25+ courier partner options. Wendesk uses Shiprocket's serviceability API to confirm coverage before order creation.
How does Wendesk authenticate with Shiprocket?
Shiprocket uses email and password authentication to issue a token. Wendesk stores the email, password (encrypted), and refreshes the token automatically.
Can I get delivery status updates in Wendesk from Shiprocket?
Yes. Shiprocket order status webhooks update the delivery status on the linked Wendesk marketplace order, enabling CRM-linked delivery tracking.
Does Shiprocket help reduce Return to Origin (RTO) rates?
Shiprocket's AI-driven tools help reduce RTO with address verification and autofill. Wendesk's WhatsApp workflows can send customers address confirmation messages before dispatch.
Discover
View all appsAlso in Logistics & Shipping
Similar integrations your team might want to connect.
Delhivery
SHIPPING_LOGISTICSDelhivery operates India's most extensive express delivery network. Integrate with Wendesk to create forward and reverse shipments, generate AWBs and track parcel status from inside CRM order records.
Free to install
Dunzo Business
SHIPPING_LOGISTICSDunzo Business provides on-demand hyperlocal delivery across Indian cities. Connect to Wendesk to trigger Dunzo deliveries from CRM orders and track status in real time.
Free to install
EasyPost
SHIPPING_LOGISTICSEasyPost provides a unified shipping API supporting 100+ carriers globally. Connect to Wendesk to create shipments, print labels and track parcels directly from CRM order records.
Free to install