Planned
Dunzo Business
On-demand hyperlocal delivery integration for quick-commerce businesses. Dunzo Business provides on-demand hyperlocal delivery across Indian cities. Connect to Wendesk to trigger Dunzo deliveries from CRM orders and track status in real time.
Free to use0.5K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
FAQ
Frequently asked questions
Answers to the most common questions about Dunzo Business on Wendesk.
Which cities does the Dunzo integration support?
Dunzo currently operates in major Indian metros including Bangalore, Mumbai, Delhi, Hyderabad, Chennai, Pune, and Kolkata. Coverage and availability in each city may vary — the integration checks serviceability before booking.
Can I send a WhatsApp notification when Dunzo picks up an order?
Yes. Wendesk's workflow engine can trigger a WhatsApp message to the customer's number when the Dunzo pickup event is received — for example 'Your order has been picked up and is on its way.'
How is Dunzo different from Delhivery or Shiprocket?
Dunzo specialises in same-day, hyperlocal deliveries within a city — typically within 2–6 hours. Delhivery and Shiprocket are designed for inter-city and next-day e-commerce fulfilment. Wendesk integrates with all three so you can use the right carrier per order.
Does Wendesk support Dunzo's postpaid billing for businesses?
The integration supports booking deliveries; Dunzo's postpaid billing is managed directly in your Dunzo for Business account. Wendesk does not reconcile Dunzo invoices at this stage.
Is the Dunzo integration available on all Wendesk plans?
The Dunzo integration is available on the Starter plan and above for tenants in supported cities.