Planned
FedEx
Create FedEx international shipments and track deliveries from Wendesk CRM. FedEx provides global express delivery services. Connect to Wendesk to create international shipments, generate AWBs and track delivery status directly from CRM order records.
Free to use0.7K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
FAQ
Frequently asked questions
Answers to the most common questions about FedEx on Wendesk.
What does the FedEx integration do in Wendesk?
It lets you create FedEx shipments directly from a CRM order record, retrieve tracking numbers, and trigger WhatsApp dispatch notifications to customers automatically using FedEx RESTful APIs.
Does Wendesk support FedEx Web Services or the newer RESTful APIs?
Wendesk uses FedEx RESTful APIs exclusively. FedEx Web Services were retired in June 2026, so older SOAP-based integrations no longer function.
Which FedEx services can I use through Wendesk?
Ship API (label creation), Track API (shipment tracking), and Rate API (quote before booking) are available. International priority and domestic economy services are both supported.
Can customers receive WhatsApp tracking updates?
Yes. Wendesk WhatsApp Growth Hub can automatically send a tracking link and estimated delivery message to a customer's WhatsApp number when the shipment status changes.
Is a FedEx account required?
Yes. You need a FedEx business account number and API credentials from the FedEx Developer Portal. Wendesk stores credentials encrypted with AES-256 and never exposes them to the browser.