Deal stage alerts
Post real-time notifications when deals move through pipeline stages.
Planned
Slack
Get CRM deal alerts and customer notifications in Slack channels. Slack is the leading team messaging platform. Connect to Wendesk to post CRM deal stage changes, new lead alerts, payment confirmations and customer support tickets directly to the right Slack channels.
Free to use1.0K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Slack
Capabilities your team gets when Slack is wired into Wendesk.
New lead pings
Alert the sales team in Slack immediately on new CRM lead creation.
Payment confirmations
Post payment success events to a finance Slack channel automatically.
Setup
How to connect Slack
Typically completes in under 5 minutes. No engineering required.
- 1
Create Slack app
Go to api.slack.com/apps and create a new app for your workspace.
- 2
Enable Incoming Webhooks
In your Slack app settings enable Incoming Webhooks and add a webhook URL.
- 3
Connect in Wendesk
App Store → Slack → paste the webhook URL or complete OAuth for full app integration.
- 4
Configure notification rules
Choose which CRM events (new lead, deal won, payment) trigger Slack messages.
Plans
Available on these plans
Activate Slack on any of the plans below.
StarterGrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Slack on Wendesk.
कौन-से CRM इवेंट Wendesk से Slack नोटिफ़िकेशन ट्रिगर कर सकते हैं?
नई लीड बनना, डील स्टेज बदलना, एक्टिविटी ओवरड्यू, टास्क असाइन और डील जीती/हारी — ये सभी इवेंट Slack मैसेज ट्रिगर कर सकते हैं।
Wendesk Slack से प्रमाणीकरण कैसे करता है?
Slack OAuth 2.0 का उपयोग होता है। बॉट टोकन, यूज़र टोकन और टीम ID Wendesk में एन्क्रिप्टेड रूप में सुरक्षित रहते हैं।
क्या इवेंट प्रकार के अनुसार अलग Slack चैनल में मैसेज भेजे जा सकते हैं?
हाँ। Wendesk ऑटोमेशन नियम प्रत्येक CRM इवेंट को एक विशेष Slack चैनल से मैप करने देते हैं।
क्या Slack इंटीग्रेशन दो-तरफ़ा है?
वर्तमान में यह केवल आउटबाउंड है — Wendesk Slack में मैसेज भेजता है। Slack से CRM में मैसेज पढ़ना इस संस्करण में समर्थित नहीं है।
Slack API दर सीमाएँ क्या हैं?
Slack Tier-1 मेथड 1 req/sec तक; उच्च-स्तरीय मेथड 100+ req/min तक। Wendesk नोटिफ़िकेशन को कतार में रखकर इन सीमाओं का पालन करता है।
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