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DBT/DST/BIRAC grant deadlines · sample chain-of-custody · IP-filing status · equipment bookings on WhatsApp. GCP + DPDP + IBSC-ready.
BIRAC quarterly windows, DST SERB calls, DBT scheme notifications — delivered on WA with PI + co-PI tagged. Miss rate: near zero.
Every sample transfer logs who handed over, who received, storage condition, and BSL level — immutable, IBSC-audit-ready, retrievable in 10 seconds.
CGPDTM filing stage, PCT national-phase entry, annuity due dates — routed to named inventors and TTO staff so no deadline slips through.
Generic CRMs treat research organisations like sales teams. They have no concept of grant cycles, IBSC clearances, BSL-level sample handling, or IP-filing pipelines. Wendesk's overlay adds exactly that — without replacing the core CRM you already use for industry and collaborator relationships.
BIRAC, DBT, and DST run quarterly calls with overlapping windows. PIs track these in personal calendars; co-investigators miss the loop entirely. Wendesk watches grant-body portals and fires WA reminders to every named stakeholder — 21 days, 7 days, 48 hours out.
Biological samples move between labs, freezers, CROs, and regulators. A paper logbook cannot prove who touched what at 3 AM. Wendesk's sample hand-off flow gives every transfer a WA-confirmed digital receipt with timestamp, GPS, and condition — IBSC audit-ready.
A shared confocal microscope or HPLC system costs ₹80 lakh+. Double bookings mean wasted technician time and failed experiments. Wendesk's equipment calendar sends WA booking confirmations, reminder 30 min before slot, and auto-releases no-shows.
Indian patent applications require inventor declarations, form-1/form-2/form-3 filings, and reply-to-FER within 12 months. Inventors scattered across campuses miss emails. Wendesk routes every filing milestone to the right person on WhatsApp with a one-tap acknowledgement.
A biotech with 3 academic collaborators, 1 CRO partner, and an international PI has data in 6 email threads and 4 shared drives. Wendesk gives each collaboration a structured workspace — shared pipeline, scoped permissions, single data-room — with DPDP-compliant consent on every participant record.
Most CRMs only see a contact or a deal. Wendesk surfaces the research stage a project is in right now — funding status, regulatory clearance status, and publication pipeline visibility. Drives WA alerts, equipment-booking blocks, and grant-utilisation reporting in one view.
6 custom objects ship for Life Sciences. Extend with Protocol, Equipment Log, CRO Contract, MTA Agreement, or Regulatory Dossier from the admin — no code.
Scheme · funding body · PI · co-PIs · sanction amount · disbursement tranches · utilisation % · certificate due
Sample ID · type · BSL level · storage condition · chain-of-custody log · current custodian · expiry
Patent title · filing date · jurisdiction · inventors · CGPDTM / PCT number · stage · annuity calendar
Equipment · slot · booked-by · project-linked · booking status · maintenance flag · usage log
Title · authors · journal · submission stage · DOI · grant-linked · data-availability statement
Institution · role (PI / co-PI / CRO / industry) · MTA signed · data-access scope · DPDP consent
Audit trail on every record · investigator sign-off · deviation logging
Clearance gate before human-subject data entry · ethics record attached
Approval-number field · clinical trial phase · regulatory status tracking
Participant consent on capture · DSR erasure path · data-residency India
Life Sciences ships with five pre-built WhatsApp flows — grant deadline alerts, sample hand-off confirmations, equipment booking, IP milestone reminders, and paper-stage updates — all GCP-audit-traceable.
Monitors grant-body portals. Fires WA notifications to PIs, co-PIs, and TTO staff at 21 days, 7 days, and 48 hours before each deadline. Acknowledgement required.
Every sample transfer triggers a WA hand-off: sender confirms dispatch with condition code, receiver confirms receipt. Immutable log with timestamp and GPS.
Booking request on WA → instant slot confirmation or next-available suggestion. 30-min reminder before slot. Auto-release after 10-min no-show.
CGPDTM stage changes, FER response deadlines, PCT national-phase entry windows — routed to named inventors and TTO with one-tap acknowledgement and escalation if overdue.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Tamil · Telugu · Marathi available on Pro tier — useful for regional research institutions and collaborators.
Benchmarks derived from CRO, biotech, and academic-spinoff organisations tracked in V1 operations data. Your numbers will vary by organisation size and grant portfolio complexity.
WA alerts at 21d / 7d / 48h with mandatory PI acknowledgement eliminate missed submission windows.
from ~18% baseline (email-only)Full chain-of-custody lookup — who, when, condition, location — in one WA query. No logbook search.
from 25–40 min manualSlot calendar enforces single-booking. Auto-release on no-show recovers ~14% of booked instrument time.
from 3–5 / month averageMilestone alerts + one-tap inventor sign-off cuts the back-and-forth from weeks to days.
from Reduction vs email coordinationOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// AI agent logging a sample hand-off via MCP POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.life-sciences.samples.transfer", "arguments": { "sampleId": "SMP-2024-0441", "fromCustodian": "lab_nair", "toCustodian": "cro_bioaxis_hyderabad", "bslLevel": "BSL-2", "storageCondition": "-80C", "transferredAt": "2026-06-10T08:34:00+05:30" } } } // 200 OK — transfer logged + WA receipt sent to both parties { "custodyLogId": "clog_mP9xK2", "waReceiptSent": true, "ibscAuditEntry": "audit_7rNqX", "audit": "via=mcp · client=claude-desktop · investigator=dr_nair" }
PHI redaction, HIPAA-compliant audit trails, and clinician workflows — the clinical translation of life-sciences research.
GMP-compliant batch management, CDSCO dossier tracking, and pharmacovigilance workflows for pharma manufacturers.
IP portfolio management, R&D project pipelines, and collaborator workspaces — the tech-company translation of research ops.
Biotech founders, CRO operations heads, academic TTO staff — drop your number or chat on WhatsApp. We respond within 90 minutes in English or Hindi.