Your designated Grievance Officer.
DPDP § 8(9) appointeeData Protection OfficeFourteenCloud Pvt Ltd · Mumbai
What we treat as a grievance.
Data handling
Privacy violations, processing concerns, missing or incorrect personal data.
Compliance
Regulatory non-compliance, missing audit trails, contractual obligations breached.
Security
Suspected unauthorised access — for active exploitation use /incident-report.
SLA
24 घंटे में पावती · 30 दिनों में समाधान · IT अधिनियम 2000 & DPDP 2023
Process flow.
- Acknowledge in 24h
You receive a ticket + the named Grievance Officer.
- Investigate
We review evidence, interview teams, and propose resolution.
- Resolved in 30 days
Outcome delivered + escalation path to the DPB India if unsatisfactory.
Escalation authorities.
If you are not satisfied with our resolution, you may escalate to one of the following statutory authorities once we have responded (or 30 days have passed without resolution).