Real-time appointment sync (when live)
Practo appointment bookings become Wendesk healthcare-CRM appointment cards instantly — routed to the matching doctor's calendar with PHI-redacted intake forms.
Coming soon
Practo
India's largest healthcare-discovery platform — sync Practo appointments into Wendesk healthcare CRM (partnership-pending). Practo connects ~200M+ patients annually with ~250K+ verified doctor profiles across ~30K+ clinic / hospital partners — the dominant patient-discovery + appointment-booking + tele-consult surface for independent clinics, dental practices, diagnostic centres and specialty practices (dermatology · IVF · physio · paediatrics) across India + select SE-Asia markets. A verified Practo Profile + Appointment-API integration regularly produces 100-500 booked appointments/month per clinic depending on city + specialty. Wendesk's Practo connector will sync appointment bookings in real time, push disposition (Confirmed · Rescheduled · No-Show · Completed) back to Practo for patient-side visibility, manage doctor profiles + slot availability, bridge tele-consult video sessions, generate Practo-format e-prescriptions, and resolve ABHA-ID linked patient demographics via ABDM HIP/HIU (Phase-2.5 roadmap). Built DPDP-native with PHI-redacted logs · 6-year HIPAA-aligned recording retention · BAA-equivalent posture. Partnership pending — Practo's Profiles + Appointments API requires clinic-verification + medical-council registration; request access via the form below (healthcare-only).
Free to use0.7K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Practo
Capabilities your team gets when Practo is wired into Wendesk.
WhatsApp appointment reminders (when live)
T-24h confirm · T-2h prep · T+24h follow-up WhatsApp templates per Practo appointment — no PHI leakage in message bodies.
ABDM-ready + tele-consult bridge (when live)
ABHA-ID resolution + Practo-format e-prescription + tele-consult video bridge; 6-year recording retention with KMS-encrypted PHI per healthcare compliance.
Setup
How to connect Practo
Typically completes in under 5 minutes. No engineering required.
- 1
Request partnership access (healthcare-only)
Click 'Request access' below — Wendesk's biz-dev team submits a joint partnership inquiry to Practo's healthcare-partnerships desk. Your clinic must hold a valid Practo Profile + medical-council registration (MCI / DCI / NMC) for eligibility.
- 2
Practo clinic + InfoSec review
Practo verifies clinic profile + Wendesk's PHI / DPDP / HIPAA-aligned posture (~5-6 month onboarding cycle including healthcare InfoSec review + BAA-equivalent + ABDM-compatibility review).
- 3
Notified when live
We'll email you within 3 business days of partnership-onboarding milestones; once the connector ships, you'll see 'Connect' replace 'Request access' on this page.
Plans
Available on these plans
Activate Practo on any of the plans below.
BaseStarterGrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Practo on Wendesk.
Practo इंटीग्रेशन Wendesk में कौन-सा डेटा लाता है?
Practo पार्टनर API से कन्फर्म अपॉइंटमेंट, मरीज़ प्रोफ़ाइल और e-प्रिस्क्रिप्शन Wendesk में आते हैं। प्रत्येक अपॉइंटमेंट CRM Activity बनती है।
क्या सभी Wendesk यूज़र Practo इंटीग्रेशन उपयोग कर सकते हैं?
यह हेल्थकेयर और फार्मास्युटिकल उद्योग के टेनेंट के लिए है। Practo पार्टनर API समझौता और OAuth 2.0 क्रेडेंशियल आवश्यक हैं।
Wendesk मरीज़ डेटा को सुरक्षित कैसे रखता है?
मरीज़ डेटा को PHI माना जाता है। यह AES-256 एन्क्रिप्शन से सुरक्षित है, लॉग में प्लेनटेक्स्ट में नहीं रहता, और रोल पर्मिशन से नियंत्रित होता है।
क्या Wendesk Practo अपॉइंटमेंट के लिए WhatsApp रिमाइंडर भेज सकता है?
हाँ। अपॉइंटमेंट CRM में सिंक होने के बाद WhatsApp Growth Hub से रिमाइंडर वर्कफ़्लो ट्रिगर किया जा सकता है।
क्या e-prescription फार्मा फ़ुलफ़िलमेंट के लिए सपोर्ट करता है?
हाँ। Practo से प्राप्त प्रिस्क्रिप्शन Wendesk CRM में फार्मा डील से लिंक होती है, जिससे फ़ॉलो-अप वर्कफ़्लो बनाए जा सकते हैं।
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