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Yarn count · GSM · dye-lot · loom output · RoSCTL export docs — B2B mills and weaver networks, all coordinated on WhatsApp.
Broadcast yarn count + GSM spec to your entire loom network. Confirmations, dye-lot approvals and MOQ quotes — all in one thread, zero email.
Multi-vendor RFQ blast across dyer-weaver network. Compare lead times, GSM tolerance and MOQ in one view. PO auto-generated on approval.
Bill of export, RoSCTL claim, DGFT shipping-bill and customs invoice auto-populated from Roll and Dye Lot records. Drops doc-prep time by 70%.
Generic CRMs don't understand yarn count, GSM tolerance bands, dye-lot batch IDs, loom allocation calendars, or RoSCTL export incentive calculations. Wendesk's textile-apparel overlay does — no configuration required.
Buyer specifies Ne 40 combed, 160 GSM ±5. Dyer delivers Ne 36 carded, 148 GSM. Without a spec-lock at RFQ stage, the entire dye-lot gets rejected. Wendesk locks spec at PO creation and flags variance the moment the QC entry deviates.
Coordinating 8-15 dyers, weavers and finishers via phone calls and WhatsApp groups introduces 2-3 day lag per handoff. Wendesk's multi-vendor RFQ blast with spec-locked replies collapses the coordination cycle to under 4 hours.
RoSCTL claims require shipping-bill reference, HS code, FOB value and scrip-rate per line. Manual calculation across 30-80 shipments/month costs 2-3 staff-days. Wendesk auto-populates DGFT shipping-bill from Roll and Dye Lot records and calculates RoSCTL incentive per line.
Mill owners don't know which looms are occupied, idle or under maintenance without a production-floor walkthrough. Wendesk's Loom Allocation object surfaces capacity in real time — buyer MOQ quotes reflect actual available capacity, not guesswork.
BIS Regulation 2020 mandates fibre-content, care-instruction and country-of-origin labels in prescribed format before dispatch. Audits are unannounced. Wendesk's dispatch gate checks BIS label compliance fields on every Roll record before allowing dispatch clearance.
Textile B2B buyers aren't one-time transactions — they're repeat-order relationships measured in seasons. Wendesk maps every buyer to their cohort, surfaces the criteria that define it, and drives the next WhatsApp touchpoint automatically.
6 custom objects ship out of the box for Textile & Apparel. Add more — Yarn Inventory, Pattern Library, Factory Licence, Pollution NOC, TUF subsidy tracker — from the admin, no code.
Lot ID · fabric type · GSM · yarn count · composition · metres · BIS label status · warehouse location
Batch ID · colourway · ΔE tolerance · dyer · status (pending · in-dyeing · QC · approved · rejected)
Loom ID · loom type (power · rapier · airjet) · allocated-from · allocated-to · output kg/day · tenant-weaver
Buyer · spec (GSM · count · composition) · MOQ · lead-time requested · vendor responses · PO generated
Shipping-bill ref · HS code · FOB value · RoSCTL scrip-rate · DGFT status · customs clearance date
Vendor · capacity kg/day · loom types · specialisations · compliance certs · active POs · payment terms
Label compliance gate — fibre content, care instruction, country-of-origin before dispatch
Export incentive auto-calc · shipping-bill push to DGFT portal · scrip-rate per HS line
HSN auto-coded per fabric type · e-invoice IRN above ₹5 Cr · MSME Udyam registration field
Buyer consent on onboarding · DSR erasure endpoint · data-residency in India (Mumbai region)
Textile & Apparel ships with five pre-built WhatsApp flows — dyer-weaver RFQ blast, dye-lot match confirmation, MOQ + lead-time quote, export-doc status tracking, and buyer reactivation for lapsed accounts.
Broadcast spec (GSM, yarn count, colour, MOQ) to your entire dyer-weaver network on WhatsApp. Structured replies auto-populate the RFQ comparison table — no manual aggregation.
Vendor uploads dye-lot swatch photo on WhatsApp. AI scorer checks ΔE against PO spec. Pass → PO confirmed. Fail → rework note auto-sent with spec delta.
Buyer gets WhatsApp update at each export milestone: customs cleared · shipping-bill filed · RoSCTL claim submitted · scrip transferred. No email needed.
Buyers silent >6 months get a seasonal WA touchpoint — new GSM range, updated MOQ, current lead times. Reactivation rate: 22% on median cohort.
<b>EN + HI from launch.</b> All flows ship in EN + HI — critical for Surat, Tiruppur, Ludhiana, Erode weaver networks where Hindi is the working language.
Baselines drawn from V1 textile-apparel tenant cohorts — Surat fabric traders, Tiruppur knitwear exporters, Ludhiana woollen mills. Your numbers will vary; these are the median.
Spec-lock at RFQ + ΔE QC gate on dye-lot photo. Down from 50%+ baseline.
from 50% baselineMulti-vendor WA blast + structured-reply aggregation. No phone-tag coordination.
from 3-5 daysRoSCTL + DGFT shipping-bill auto-filled from Roll and Dye Lot records.
from 2-3 staff-days/monthLoom Allocation object surfaces capacity in real time — no floor walkthrough needed.
from 0% (manual)Once you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// AI agent confirming a dye-lot and raising PO via Wendesk MCP POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.textile-apparel.dyelots.confirm", "arguments": { "dyeLotId": "DL-2024-0814", "qcPhotoUrl": "s3://wd-qc/dl-0814-swatch.jpg", "deltaE": 1.2, "gsmActual": 158, "action": "APPROVE_AND_RAISE_PO" } } } // 200 OK — dye lot approved, PO created, vendor notified on WA { "dyeLotStatus": "approved", "poNumber": "RJM-2024-0814", "vendorWaNotified": true, "audit": "via=mcp · client=claude-desktop" }
Same production-calendar and vendor-coordination model for discrete manufacturing with BOM, job-card and QC checkpoint flows.
D2C sister vertical — size-colour matrix, QC-photo returns and vernacular cart-recovery for brands that buy from the mills.
Export shipment tracking, POD management and customs-clearance flows that plug directly into Textile & Apparel dispatch records.
Mill owners, fabric traders, dyer-weaver network heads — drop your phone or chat on WhatsApp. We respond within 90 minutes and get your first RFQ workflow live in one call.