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Fleet, 3PL, last-mile, cold-chain — one WhatsApp-native CRM. E-way bill alerts · POD digitization · driver payout reconciliation.
RFQ → lane-pricing → driver ping → confirmation → e-way bill share — all on WhatsApp. No calls, no WhatsApp clutter outside the CRM.
Every >₹50K consignment tracked. EWB expiry alert fires 90 min before deadline. Extension request pre-filled with GSTIN, vehicle, and Part-B details.
Driver photos stamped, geo-tagged, OCR-parsed for signature name and timestamp. Eliminates paper POD chasing in tier-2/3 corridors.
Generic CRMs see logistics as a 'contact + deal' problem. They miss e-way bill lifecycles, FASTag debit reconciliation, multi-drop route sequencing, and RTO compliance permits. Wendesk's overlay knows every layer of the Indian freight stack.
EWBs expire in 8 hours (100 km/hour rule). A delayed truck + no alert = GST penalty of 200% of the tax amount. Wendesk fires a WhatsApp alert 90 min before expiry with the extension form pre-populated — zero human monitoring required.
Advance paid at departure, balance on POD, deductions for toll/fuel. Three different numbers, two human steps, one spreadsheet. Wendesk closes the payout loop the moment photo-POD is accepted — Razorpay payout fires automatically.
60-70% of consignments in tier-2/3 corridors still close on paper POD. Customer disputes, delayed billing, lost originals. Wendesk flips every delivery driver to WhatsApp photo-POD with GPS stamp and OCR extraction in the same workflow.
Diesel prices · driver wages · toll hikes move weekly. Rates quoted on Monday may be unviable by Friday. Wendesk's lane-rate dashboard tracks cost-per-km vs quoted-per-km in real time — flags lanes bleeding margin before the next renewal.
Onboarding a new transporter partner means collecting RC, fitness cert, insurance, PAN, GSTIN — scattered across WhatsApp forwards and emails. Wendesk's transporter onboarding flow captures all 8 documents in one structured WhatsApp checklist, stored against the partner record.
Most TMS tools track shipments, not shippers. Wendesk surfaces which cohort each shipper account sits in right now — based on shipment frequency, lane spread, and payment behaviour — and trends vs the prior 90-day window. Powers every lane-pricing renewal, reactivation campaign, and upsell conversation.
6 custom objects ship out of the box for Logistics. Add more — FASTag transaction log · cold-chain temperature event · demurrage claim · fuel card reconciliation — in the admin, no code.
Shipper · consignee · lane · vehicle · driver · e-way bill · POD · status (booked → in-transit → delivered → invoiced)
Origin hub · destination hub · distance-km · rate-per-km · fuel-surcharge · toll-estimate · last-quoted-at
Mobile · DL number · DL expiry · Vahan reg · vehicle type · payout-balance · WA opt-in · DPDP consent
RC number · fitness-cert expiry · FASTag ID · vehicle type · fleet-owner · current-driver · insurance-expiry
EWB number · GSTIN pair · consignment value · expiry timestamp · Part-B updates · extension count · alert-status
Company · PAN · GSTIN · bank-account · KYC-docs · lanes-covered · GST-registered flag · RCM applicability
Auto-alert 90 min before expiry · Part-B update · extension pre-fill
RCM flag for unregistered transporters · freight invoice IRN
Driver PII consent at onboarding · DSR-ready data purge
Fitness-cert expiry alerts · FASTag NETC reconciliation · permit tracking
Logistics ships with five pre-built WhatsApp flows — shipper RFQ to lane quote, driver dispatch and confirmation, e-way bill alert and extension, photo POD capture and sign-off, and driver payout release on POD acceptance.
Shipper sends origin-destination-weight on WhatsApp. Rate engine returns lane quote with toll estimate and EWB note. One-tap confirm triggers driver assignment and EWB generation.
On shipper confirmation, driver gets WhatsApp ping with pickup details, shipper contact, and EWB PDF. Driver reply 'ACK' marks shipment In-Transit in the CRM.
Alert fires 90 min before EWB expiry with extension pre-fill (vehicle, GSTIN, Part-B update). No manual monitoring. Audit-logged for GST officer queries.
Driver sends delivery photo on WhatsApp. OCR extracts consignee name and timestamp. Shipper confirms delivery; Razorpay driver payout fires automatically. Zero paper.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Marathi · Gujarati on Pro tier — critical for Mumbai-Pune, Surat, and Ahmedabad freight corridors.
Industry baselines from 3PL operators, fleet owners, and courier aggregators on the V1 platform — primarily road freight, last-mile delivery, and cold-chain operators in Maharashtra, Gujarat, and UP corridors.
90-min expiry alert + WhatsApp extension flow eliminates missed EWB windows across the fleet.
from 2-3/month baselinePhoto POD on WhatsApp → OCR → shipper confirm → invoice trigger. Was 2-4 days on paper.
from 2-4 days (paper)Automated payout on POD acceptance eliminates advance-balance reconciliation errors.
from drop vs manualWhatsApp RFQ to confirmed lane quote with driver and vehicle assigned. Was 45-90 min over calls.
from 45-90 min baselineOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — extend an e-way bill POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.logistics.ewaybills.extend", "arguments": { "ewbNumber": "281004512379", "shipmentId": "SHP-8821", "vehicleNo": "MH04AB1234", "remainingDistance": 62, "reason": "BREAKDOWN" } } } // 200 OK — EWB extended + driver and shipper notified via WA { "ewbNumber": "281004512379", "newExpiry": "2026-05-11T06:00:00+05:30", "extensionCount": 1, "waNotified": true, "audit": "via=mcp · client=claude-desktop" }
Same last-mile dispatch, Shiprocket integration, and COD payout flows — purpose-built for D2C brands shipping 500+ orders a day.
Same fleet management and e-way bill layer for manufacturers coordinating raw-material inbound and finished-goods FTL outbound.
Retail chains with hub-spoke distribution share the same lane, vehicle, and e-way bill objects to manage store replenishment runs.
Fleet operators, 3PL providers, and courier aggregators — drop your number or chat on WhatsApp. We respond within 90 minutes, in English or Hindi.