Upcoming languages
தமிழ்TamilSoonతెలుగుTeluguSoonमराठीMarathiSoonবাংলাBengaliSoon
QSRs · cloud kitchens · fine-dining · multi-outlet chains on one platform. WhatsApp reservations · FSSAI-compliant · Zomato/Swiggy connected.
Guest sends a WhatsApp message — bot checks real-time covers, confirms slot, and sends a reminder 2 hrs before. No-show rate drops 38%.
Orders from Zomato, Swiggy, Magicpin, and your own WA menu land on a single KOT printer queue. No dual-screen chaos, no missed tickets.
Multi-brand cloud kitchens auto-route each incoming order to the correct brand prep station. Aggregator commissions tracked per brand, per outlet.
Generic CRMs don't understand KOT workflows, FSSAI license expiry, Petpooja POS sync, aggregator commission reconciliation, or multi-outlet table maps. Wendesk's F&B overlay does — out of the box.
Zomato and Swiggy take 25-30% per order. Wendesk's WhatsApp menu and direct-order flow shifts repeat customers off aggregator apps — restaurant owners in our cohort moved 18% of repeat orders to direct WA orders inside 90 days.
Multi-outlet or multi-brand kitchens run separate KOT printers per aggregator. One missed ticket = a 12-minute delay + a 1-star review. Wendesk unifies all incoming orders into a single KOT queue, prioritised by pickup SLA.
Manual waitlisting and paper reservation books mean guests abandon queues and tables sit dirty between covers. Wendesk's WhatsApp queue bot notifies the next guest via WA 5 min before the table is ready — 21% faster table turns.
Phone reservations have a 25-35% no-show rate at Indian QSRs and casual dining. Wendesk sends a WA reminder 2 hrs before the reservation with a 1-tap confirm/cancel — no-show rate drops to under 9%.
Cloud kitchens running 3-5 brands from one outlet misroute ~4% of orders to wrong prep stations — wrong packaging, wrong labelling, customer complaints. Wendesk's brand-to-station routing matrix eliminates this class of error entirely.
Most restaurant POS systems only capture the transaction. Wendesk surfaces which cohort each guest is in right now, their visit frequency, average spend, and their WhatsApp opt-in status — driving every loyalty broadcast, reactivation drip, and NPS campaign.
8 custom objects ship out of the box for Restaurant & F&B. Add more — loyalty stamp cards, catering contracts, franchise audits, supplier purchase orders — in the admin, no code.
Table or delivery · items · aggregator · status (received → KOT printed → prep → ready → dispatched)
Outlet · section · capacity · current status · avg-turn-time · reservation linked
Guest · covers · date-time · WA confirmation status · no-show flag · deposit
Dish name · cuisine · allergens · spice level · FSSAI HSN · price · veg/non-veg · available flag
Ingredient · supplier · qty · unit · expiry date · FIFO flag · wastage log
Guest · stamps earned · tier · WA opt-in · last-visit date · referral count
License display · validity auto-check · hygiene rating badge before menu publish
HSN per dish · e-invoice for catering above threshold · GSTR-1 export
Consent at reservation · guest data DSR-ready · WA opt-in audit trail
Food contamination recall record-keeping for catering + food manufacturing tenants
Restaurant & F&B ships with five pre-built WhatsApp flows — table reservation, walk-in queue notification, order-status updates, post-meal NPS collection, and loyalty stamp broadcast.
Guest sends a WA message → bot checks live covers → confirms slot → sends a 2-hour reminder with 1-tap confirm/cancel. No-show rate drops from 28% to <9%.
Guests join a digital queue via WA. Bot pings when table is within 5 min of ready — they can browse nearby or wait comfortably. Table-turn time improves 21%.
Zomato / Swiggy / direct WA orders all fire status updates: order received → KOT printed → on the way → delivered. No customer calls to front desk.
T+30-min after dine-in, a WA card collects a 1-tap star rating. 4★+ guests get a loyalty stamp credit and a return-visit coupon. Negative ratings trigger manager alert.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Tamil · Marathi · Bengali · Gujarati · Telugu on Pro tier — essential for regional restaurant chains and multi-city QSR franchises.
Industry baselines from 90+ Restaurant & F&B tenant cohorts in the V1 codebase — QSRs, cloud kitchens, casual dining, catering businesses. Your numbers may vary; these are the median.
Repeat customers shifted to WA menu in 90 days — saving the 25-30% aggregator commission on those orders.
from 0% direct WAWA reminder 2 hrs before reservation + 1-tap confirm/cancel. Recovered covers fill from the waitlist automatically.
from 28% baselineWA queue bot notifies walk-in guests when table is 5 min from ready — faster seating, fewer abandoned queues.
from Manual paper queueUnified KOT queue eliminates dual-screen aggregator chaos. Brand-to-station routing for cloud kitchens reduces misroutes to near zero.
from 4% cloud kitchen avgOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — confirm a reservation POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.restaurant.reservations.confirm", "arguments": { "reservationId": "SG-1842", "guestPhone": "+919876543210", "covers": 4, "tableId": "TBL-12", "sendWaConfirmation": true } } } // 200 OK — reservation locked + WA sent { "reservationId": "SG-1842", "status": "CONFIRMED", "tableId": "TBL-12", "reminderScheduled": true, "waNotified": true, "audit": "via=mcp · client=claude-desktop" }
Hotel F&B outlets, banqueting, and room-service workflows share the same KOT, reservation, and FSSAI compliance layer.
D2C food brands selling packaged products online share the GST HSN, delivery-partner integration, and WhatsApp order-status flow.
QSR chains and food-retail outlets share the POS-sync, loyalty stamp, and franchise-management patterns with general retail.
QSR owners, cloud-kitchen operators, fine-dining chains — drop your number or chat on WhatsApp. We'll respond within 90 minutes and have your first outlet live in one onboarding session.