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Materials RFQ on WhatsApp · BoQ approvals in minutes · 60-day credit tracked · milestone billing without leakage.
Send itemised BoQ as a WA document, collect client sign-off via OTP-verified reply. No email thread, no PDF chase, no 3-day delay.
Credit-day counter auto-starts on material delivery confirmation. Overdue alerts to contractor WA 7 days before due. Stops the 'payment forgot' cycle.
Site manager marks milestone done with a photo. Invoice fires to client WhatsApp within 2 minutes. GST e-invoice auto-attached. Zero billing-cycle leakage.
Generic CRMs treat a construction project like a sales deal. They don't understand BoQ line-items, defect liability periods, multi-site material allocation, or GST reverse-charge on unregistered contractors. Wendesk's framework does.
Client submits scope. Estimator rebuilds BoQ in Excel. PDF emailed. Client annotates and replies 3 days later. Wendesk's BoQ module generates itemised line-items from scope notes, sends the doc on WA, and captures client OTP-sign in 90 minutes.
Contractors take materials on credit, pay 60-90 days later — often more. Without visibility, 18% of credit lines go overdue past 120 days. Wendesk's credit ledger auto-tracks every delivery, sends WA reminders at D-7 and D-0, and escalates to site manager if ignored.
Three active sites, one materials store. Manual allocation sheets mean double-ordering and stockouts at the same time. Wendesk's site-inventory overlay shows real-time material balance per site — cement, steel, aggregate — and auto-flags reorder triggers.
Steel and cement must carry BIS-grade certification for structural use. A compliance audit failure can halt a project for weeks. Wendesk stores BIS test certificates against every material batch and alerts before the certificate expires.
Milestone complete, but the site manager doesn't notify accounts for 10 days. Invoice goes out late. Client pays against the next milestone. Revenue recognition slides. Wendesk closes the loop: milestone photo → instant invoice → WA delivery to client in under 2 minutes.
Most CRMs only track deal stage. Wendesk surfaces the credit cohort a contractor is in right now — how many credit days outstanding, whether they're trending toward overdue, and which sites they're active on. Drives collections, reorder approvals, and RFQ eligibility automatically.
6 custom objects ship on for Construction. Add more — safety incident · worker attendance · equipment log · defect punch list — in the admin, no code.
Type · size · location · RERA ID · budget · timeline · active milestones · client link
Line items · quantities · unit rates · total estimate · client approval status · revision history
Category · BIS grade · supplier · stock-by-site · batch cert · expiry · reorder trigger
GST no. · MSME Udyam · credit limit · credit days outstanding · active sites · payment history
Materials requested · suppliers blasted · winning bid · BIS-grade compliance · delivery date
Project link · completion % · sign-off photo · billing triggered · client WA confirmation
Reverse-charge flag for unregistered contractors · e-invoice auto-fired
Project ID gated for residential development · buyer-disclosure docs stored
Material batch cert tracking · structural-grade gate · safety audit trail
Udyam verification on contractor onboard · DPDP consent on client records
Construction ships with five pre-built WhatsApp flows — BoQ approval, materials RFQ blast, contractor credit reminder, milestone billing trigger, and DLP defect punch list.
Estimator generates BoQ from scope. Wendesk sends PDF on WA with itemised summary. Client queries handled in-thread. OTP-verified approval captured — no email, no sign-off gap.
Site manager raises a material requirement. Wendesk blasts RFQ to 3-5 pre-approved suppliers on WA. Quotes collected, BIS-grade validated, winning bid selected — all inside one WA thread.
Credit due-date approaching → WA reminder fires D-7 and D-0. No response → escalates to site manager. Payment confirmed → ledger updated automatically. Overdue rate drops 40%.
Site manager marks milestone done + photo. Invoice generated in 2 minutes. Sent to client WA with GST e-invoice attached. Client confirms receipt in-thread. End-to-end < 5 minutes.
<b>Hindi-first. Site-ready.</b> All flows ship in EN + HI. Marathi · Gujarati · Telugu on Pro tier — critical for contractor communication in Maharashtra, Gujarat, and Andhra projects.
Industry baselines from construction and materials businesses in the V1 codebase — mid-size contractors, materials suppliers, and civil engineering firms across tier-1 and tier-2 Indian cities. Your numbers may vary.
WA-delivered BoQ with OTP sign-off. Down from 3-5 days of email-PDF back-and-forth.
from 3-5 daysReduction in 120+ day overdue balances. Auto WA reminders + site-manager escalation at D-7.
from 18% of credit linesFrom milestone photo to invoice delivered on client WhatsApp. GST e-invoice auto-attached.
from 8-12 day lagMaterial batch certs tracked against every delivery. Alert fires 30 days before cert expiry.
from 2-3/year avgOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — approve a milestone and trigger billing POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.construction.milestones.approve", "arguments": { "milestoneId": "ms_BlockC_Slab4", "photoUrl": "s3://wd-sites/block-c-slab4-complete.jpg", "completionPct": 68, "triggerInvoice": true, "notifyClientWA": true } } } // 200 OK — milestone approved, invoice queued, WA sent { "milestoneStatus": "APPROVED", "invoiceId": "inv_KH_BlockC_M4", "gstEinvoiceIrn": "IRN-2026-KH-0041", "waNotified": true, "audit": "via=mcp · client=claude-desktop" }
Residential and commercial developers — site-visit scheduling, BoQ linkage, RERA buyer-disclosure, and EMI milestone billing.
Bill of Materials, multi-vendor RFQ blast, BIS / ISO quality cert tracking — the same supply-chain muscle in a factory context.
Material transport, fleet tracking, proof-of-delivery on WhatsApp — connects the site-materials loop from procurement to delivery confirmation.
Materials suppliers, contractors, civil engineers — drop your phone or chat on WhatsApp. We respond within 90 minutes in English or Hindi, and map your BoQ pipeline in one call.