Planned
Odoo
Sync Odoo ERP contacts, sales orders and invoices with Wendesk CRM. Odoo is the open-source ERP suite (CRM, sales, inventory, accounting, MRP) used by 7M+ businesses worldwide. Connect to Wendesk to sync Odoo contacts + sales orders + invoices bidirectionally, and supplement Odoo's email-centric workflows with WhatsApp Business for India-first customer engagement (order confirmation, dispatch update, payment reminder, NPS).
Free to use0.6K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
FAQ
Frequently asked questions
Answers to the most common questions about Odoo on Wendesk.
What can I sync between Odoo and Wendesk?
You can sync Odoo sales orders, customer invoices, inventory movements (stock pickings), and customer records into Wendesk CRM. This keeps your sales pipeline and ERP in agreement without manual data entry.
Does Wendesk support self-hosted Odoo instances?
Yes. The integration works with both self-hosted Odoo Community/Enterprise and Odoo Online. You provide the server URL, database name, username, and API key to configure the connection.
Which Odoo versions are supported?
Wendesk's Odoo integration is tested against Odoo 16 and 17 using the standard XML-RPC and JSON-RPC API. Earlier versions may work but are not officially supported.
How is Odoo authentication handled securely?
Your Odoo server URL, database, username, and API key are stored with AES-256-GCM envelope encryption using AWS KMS. They are never logged or returned by any Wendesk API endpoint.
Can WhatsApp messages be triggered from Odoo order events?
Yes. When an Odoo sales order changes status — for example from confirmed to shipped — Wendesk can automatically trigger a WhatsApp template message to the customer linked to that order.