Hallucinations
Generic LLMs invent facts — wrong tax slabs, misquoted prices, fictional case law. One bad answer reaches a customer; trust gone.
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Wendesk AI is designed safe-by-default for healthcare, legal, and enterprise. Three layers protect your brand: Hallucination Guard, Prompt Injection Defence, and Trust Score on every output.
Generic LLMs invent facts — wrong tax slabs, misquoted prices, fictional case law. One bad answer reaches a customer; trust gone.
A user message can override your system prompt and exfiltrate tenant data — across tenants if you didn't isolate.
When something goes wrong, regulators ask for the trace. Most stacks can't produce one.
Every AI output is fact-checked against your tenant's CRM, knowledge base, and verified sources before it goes out. Mismatch → flag → human review.
Tenant prompts are sandboxed. User input never escapes the prompt-template; cross-tenant exfiltration impossible by design.
Every AI output carries a confidence score. Below 70? Auto-route to human. Below 50? Block and alert.
Every AI call traced: prompt, model, tokens, cost, output, trust score, redactions. Export to CSV / Parquet for regulators.
Healthcare prompts auto-redact PHI. Legal prompts cite source. Finance prompts refuse to give advice on regulated products.
Bring your own LLM key. Enterprise can host inference on-prem (Llama 3.1 70B) — your data never leaves your VPC.
Healthcare, legal, finance, and enterprise tenants ship Wendesk AI in production. Your compliance team will thank you.
Talk to compliance