What does Wendesk Team Ops actually do?

Team Ops covers the workforce side of running an Indian SMB: employee profiles and documents, attendance and leave, shift rostering, Indian statutory payroll (PF, ESI, Professional Tax, TDS on salaries, gratuity, bonus), and the lifecycle from offer letter to full and final settlement. It is connected to the CRM so a salesperson's commissions flow into payroll without a separate spreadsheet.

Is Team Ops really free?

Team Ops is included free of charge for the first 10,000 businesses that activate it. Every tracked staff member counts as a billable seat under your existing plan — so if a Base plan allows three seats and you track four staff, you upgrade the plan, but Team Ops itself does not add a separate subscription line.

Which Indian statutes does the payroll engine handle?

Provident Fund under the EPF Act, Employee State Insurance under the ESI Act, Professional Tax for the states that levy it, TDS on salaries under Section 192 of the Income Tax Act, gratuity under the Payment of Gratuity Act, bonus under the Payment of Bonus Act, and the four labour codes — Wage Code, IR Code, Social Security Code, OSH Code — as they are notified for operating effect.

Can Team Ops handle multi-state operations?

Yes. Team Ops supports multi-state operations with state-aware PT slabs, state-specific Shop and Establishment Act registration records, and state-specific labour law rule sets. Each branch is registered separately in the system and statutory filings are produced per state.

Workforce managed. Payroll sorted. WhatsApp-native.

Multi-channel attendance, GPS field tracking, and statutory payroll pre-configured for 6 Indian industries. Included with every Wendesk plan.

Start at ₹99 →See pricing

Included with every plan PF · ESI · PT · TDS ready Every tracked staff = 1 billable seat

Today · AttendanceLive

Rahul Kumar

Sales Executive

Priya Mehta

Support Agent

Aniket Sharma

Field Technician

On field

Nisha Joshi

Operations Manager

4 pillars · one solution

Attendance. Field. Leave. Payroll. All connected.

From the first WhatsApp punch to the final salary slip — one workflow, no spreadsheets, no fragmented HR tools.

Multi-channel attendance

Staff punch in via WhatsApp, PWA, or web. Shifts auto-assigned. Late flags, half-days, LOP calculated in real time.

WhatsApp · PWA · Web

GPS field tracking

Site-visit logs with geo-stamp and selfie proof. Field staff check in at customer locations; visit summaries auto-link to CRM deals.

Geo-stamp · Proof photos

Leave management

Industry-preset leave types with approval workflows. Quotas, carry-forward rules, and DSR portal for every staff member.

Approval workflow · Carry-forward

Statutory payroll

PF, ESI, PT, TDS pre-configured with FY2026-27 rates. Salary slips generated after each payroll run. Form 16 ready.

PF · ESI · PT · TDS · Form 16

Transparent pricing

Included with every plan. Each tracked staff is one seat.

The Team Ops solution licence comes with every Wendesk plan. You pay only for the seats — one billable seat per tracked staff member.

₹0

Solution licence
included with every plan

1 seat

Per tracked staff
billed at your plan rate

Industries
with pre-set defaults

6 Release-1 industries

Pre-configured defaults for your vertical.

Shift patterns, leave types, GPS rules, and compliance flags pre-loaded for each industry. Tenant can override any default.

🏗️

Field Service

GPS punch, site-visit proof, flexible shifts for mobile technicians.

GPS required

🏢

Real Estate

6-day week, RERA site-visit log, broker attendance tracking.

RERA site log

🏥

Healthcare

24/7 rotational shifts, HIPAA-grade shift logs, 7-day operations.

HIPAA shift log

🎓

Education

5-day academic week, fixed shifts, counsellor field tracking optional.

Academic schedule

✈️

Travel & Tourism

Flexible shifts, tour-guide GPS optional, 6-day week.

Flexible shifts

🏭

Manufacturing

Rotational factory shifts, Mon-Sat, quality-check field visits.

Factory shifts

Start managing your workforce today

WhatsApp punch-in. Auto payroll. DPDP-compliant.

No spreadsheets. No fragmented tools. One platform for attendance, field ops, leave, and payroll — Indian-statutory-ready on day one.

Start at ₹99 →View full pricing

Included with every plan
PF · ESI · PT · TDS out of the box
DPDP-compliant · AWS Mumbai