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WooCommerce

Sync WordPress WooCommerce orders and customers with Wendesk CRM. WooCommerce is the leading e-commerce plugin for WordPress. Connect to Wendesk to sync orders as CRM deals, map customers to contacts, and automate WhatsApp order and shipment notifications.

★★★★★ 4.8·1.4K installs·Released 6 Jul 2026

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Free to use4.8rating1.4K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0

Capabilities

What you can do with WooCommerce

Capabilities your team gets when WooCommerce is wired into Wendesk.

Order sync

New WooCommerce orders create deals in Wendesk with line-item details.

Customer mapping

WooCommerce customers link to Wendesk contacts with purchase history.

WhatsApp notifications

Auto-send order confirmation and shipping updates via WhatsApp.

Setup

How to connect WooCommerce

Typically completes in under 5 minutes. No engineering required.

1
Enable WooCommerce REST API
In WordPress go to WooCommerce → Settings → Advanced → REST API → Add Key.
2
Generate Consumer Key & Secret
Create a key with Read/Write permission for the admin user.
3
Connect in Wendesk
App Store → WooCommerce → enter your store URL, Consumer Key and Secret.
4
Configure webhooks
Wendesk auto-registers WooCommerce webhooks for order.created and order.updated events.

Plans

Available on these plans

Activate WooCommerce on any of the plans below.

StarterGrowthProEnterprise

FAQ

Frequently asked questions

Answers to the most common questions about WooCommerce on Wendesk.

What data does the WooCommerce integration sync to Wendesk?

When a customer places an order on your WooCommerce store, Wendesk creates or updates a CRM contact with the order details including product, amount, shipping address, and order status. Subsequent orders from the same customer append to their contact timeline.

Can I send WhatsApp notifications to customers when their WooCommerce order status changes?

Yes. The integration listens to WooCommerce order-status webhooks and triggers WhatsApp template messages via your connected WhatsApp Business account. For example, a 'Shipped' status change can automatically send a delivery tracking message to the customer on WhatsApp.

Does the WooCommerce integration work with Indian payment gateways like Razorpay or Cashfree?

The WooCommerce integration itself syncs order and contact data regardless of the payment gateway used. If you also have Razorpay or Cashfree connected in Wendesk, payment confirmation events from those gateways can additionally trigger CRM updates and WhatsApp alerts.

Is a plugin required on the WooCommerce side?

Wendesk uses WooCommerce's native REST API and webhook system — no additional plugin is required on your WordPress site beyond a standard WooCommerce installation. You provide a REST API key and secret during the connection setup in Wendesk.

Can I segment customers based on their WooCommerce purchase history inside Wendesk?

Yes. Once orders sync into CRM contacts, you can create segments based on purchase count, total order value, last order date, or specific products purchased. These segments can then be used for WhatsApp broadcast campaigns or automated follow-up workflows.