Planned
Webex
Schedule Webex meetings from Wendesk CRM deal records. Webex (Cisco) is the enterprise-grade video conferencing + collaboration platform used widely in regulated industries (BFSI, healthcare) where end-to-end-encryption + compliance certifications matter. Connect to Wendesk to create Webex meeting links from CRM deal cards with one-click join, schedule recurring 1:1s, and pipe Webex call/meeting recordings + AI summaries back as CRM activities.
Free to use1.4K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
FAQ
Frequently asked questions
Answers to the most common questions about Webex on Wendesk.
What does the Webex integration do in Wendesk?
Wendesk connects to Webex via OAuth 2.0 and allows users to create Webex meeting links directly from a CRM deal record. When meetings end, recordings and transcripts are automatically attached to the CRM timeline.
What Webex events does Wendesk listen to?
Wendesk listens to Webex webhooks for meetings.started, meetings.ended, and recordings.created events. These automatically update the CRM activity log for the linked deal or contact.
Is Webex suitable for Indian businesses?
Webex is primarily used by large enterprises and government organisations in India. For most Indian SMBs, Zoom or Google Meet are more cost-effective. Webex is recommended for enterprise Wendesk tenants who already use Cisco's collaboration stack.
Can I send Webex meeting invites via WhatsApp from Wendesk?
Yes. Once a Webex meeting is created in the CRM deal record, Wendesk can send the join link to the customer via a WhatsApp message template.
What authentication does Webex use?
Webex uses OAuth 2.0. Wendesk stores the access token and refresh token encrypted with AES-256. Tokens are refreshed automatically before expiry.
Does the Webex integration support Webex Connect CPaaS?
Wendesk's Webex integration currently covers meetings and recordings via the Webex REST API v1. Webex Connect (CPaaS for SMS, WhatsApp, voice) is a separate integration tracked on the product roadmap.