Order-to-deal sync
Shopify orders create CRM deals with customer and product details.
Live
Shopify
Sync Shopify orders, customers and products with your Wendesk CRM. Shopify is the world's leading e-commerce platform. Connect to Wendesk to sync Shopify customers to CRM contacts, pull orders into the pipeline, and send WhatsApp order updates and abandoned-cart reminders.
Free to use8.9K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Shopify
Capabilities your team gets when Shopify is wired into Wendesk.
Customer sync
Shopify customers sync to Wendesk contacts with order history.
WhatsApp order notifications
Auto-send order confirmation, shipping and delivery updates via WhatsApp.
Setup
How to connect Shopify
Typically completes in under 5 minutes. No engineering required.
- 1
Create Shopify private app
In Shopify Admin go to Settings → Apps → Develop Apps → Create app.
- 2
Configure scopes
Grant read_orders, read_customers, read_products and write_orders API scopes.
- 3
Generate access token
Install the app to get the Admin API access token.
- 4
Connect in Wendesk
App Store → Shopify → enter your store URL and Admin API access token.
Plans
Available on these plans
Activate Shopify on any of the plans below.
StarterGrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Shopify on Wendesk.
What Shopify data syncs into Wendesk CRM?
Orders, customers, and products sync from Shopify into Wendesk CRM. Each Shopify customer becomes a Contact, and each order is linked to that Contact as a deal or activity.
Can Wendesk send WhatsApp messages for Shopify order events?
Yes. Shopify webhooks (orders/create, orders/paid, customers/create) trigger Wendesk automation rules that send WhatsApp order confirmations, shipping updates, and delivery notifications.
How does abandoned cart recovery work with WhatsApp in Wendesk?
When Shopify detects an abandoned cart, Wendesk can send a WhatsApp message with a recovery link via the WhatsApp Growth Hub. This requires a WABA or Mode A WhatsApp connection.
What are Shopify's API rate limits for the integration?
Shopify allows 40 requests per second per store (leaky bucket). Wendesk batches webhook processing and uses retry logic to stay within these limits.
Does the Shopify integration support product catalog sync?
Wendesk pulls Shopify product and inventory data for marketplace catalog enrichment. Product updates in Shopify reflect in the Wendesk marketplace listing.
How do I connect my Shopify store to Wendesk?
Install the Wendesk app via Shopify OAuth. You provide your shop domain and authorize access. Wendesk stores the access token encrypted and never exposes it.
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